Frequently Asked Questions
Q. What qualifies for Free Shipping?
A. Free ground shipping to anywhere in the continental United States.
Q. When do the products ship after puchase?
A. Orders will be shipped via Fed Ex or USPS and should arrive within 3 to 5 days.
Q. What time does the shipping department close?
A. Orders received after 3:00 pm will be processed the following day.
Q. What are your store hours?
A. Monday-Friday: 10:00 am - 6:30 pm CDT
Saturday: 10:00 am - 6:00 pm
Sunday: 12:00 pm - 5:00 pm
Q. Do you offer expedited shipping?
A. Shipping upgrades are available for an additional fee.
Q. Do you offer international shipping?
A. Yes we do!
- Shipping to Canada: Online ordering is now available for our Canadian customers!
- Canadian customers are responsible for all taxes and tariffs into Canada.
- Canada, Alaska and Hawaii Orders: You must select from the Canada - Alaska - Hawaii shipping options.
- International Shipping: Please call us at 888-594-4139 to order. We will notify and charge the appropriate fees after checking U.S. Postal rates.
Q. Do you accept returns?
A. We'd be happy accept returns or exchange items that are in new condition, unworn, and free of damages.
Q. What is the return timeframe?
A. Returns are accepted within 30 days of purchase for a full refund and within 60 days of purchase for store credit.
Q. Who is responsible for the return shipping label and shipping fees?
A. Customer is responsible for return shipping.
Q. Do you practice Green Shipping?
A. In our efforts to minimize waste and protect our environment, please note that we reuse boxes to save on shipping.